Registration FAQ


1. I am having trouble getting started with the online registration.

Please visit the HCV 2017 Registration Webpage: Click on the "Register Now" button. Enter your name and email address and select your registraiton type from the drop-down menu. Click "Next" to continue your registration on the next page. Instructions at the top of each page will guide you through the process. Payment is required at the time of registration in order to complete your registration.


2. How do I register my group all on one order?

  • Visit the conference registration website.
  • Register either yourself or the first person in your group.  
  • On the Registration Summary page, there is an “Add Person” button on the top right.
  • Click on “Add Person” and repeat the registration process. You will repeat this process for each member in your group.
  • When you have registered all members in your group, click the “next” button on the Registration Summary page, and continue with the payment to complete the order.  


3. How do I register on behalf of someone else?

  • Visit the conference registration website.
  • On the first page of the conference registration website, there are fields to start a registration: First Name, Last Name, Email Address, and then you must choose a registration type.  
  • Underneath the registration type, you can check the box that says “I am registering on behalf of this person”. Once you check that box, a few new fields will pop up, asking you to enter YOUR information.

These fields are required if you want to receive email confirmations that the registration is complete. If you do NOT want to receive these emails or confirmations, you can uncheck the box, and continue to register on behalf of the attendee.


4. Where can I find my confirmation number?

The confirmation number is a combination of letters and numbers and can be found in your confirmation email. 


5. I cannot find my Registration Confirmation email. 

All registrants are sent a Registration Confirmation email automatically after they have completed their registration. It serves as the official invoice, and is emailed to the address you use when registering. If you enter your email address wrong, it may be sent to the wrong address. If you enter an alternate email address, your confirmation is sent there as well. We have found that some companies have strong spam/junk mail filters that filter out these emails. Please make sure to check the spam or junk folders. If you cannot locat your Confirmation, please email to recieve a copy of your Registration Confirmation.


6. How do I edit my contact information or add items to my order after I have already made my purchase? 

If you would like to edit your order after you submitted your registration, click on the "Register Now" button on the registration page, and then click "Already Registered?". You will be asked to enter your email address and confirmation number that was sent to you in the confirmation email. Alternatively, you can modify your registration by following the embedded link in your confirmation email. 


7. How can I obtain a Letter of Invitation for my visa application?

Once you submit your registration, you will be taken to the confirmation page, where you can find a link to generate your personalized Letter of Invitation. The same link can be found in your confirmation email. 


8. How can I obtain a Certificate of Attendance? 

A Certificate of Attendance will be available on the website after the Symposium. Attendees will receive a passcode to access the website and download the Certificate. 


9. What is included in the Symposium registration fee? 

  • Symposium admission, including all scientific sessions; 
  • Conference Materials, including a program and abstract book
  • Meals, as outlined in the program


The Symposium registration fee does not include the Gala Dinner or cover airfare, hotel, or other costs. 


10. Can I bring a guest to the Gala Dinner or Welcome Reception? 

The following guest tickets are available and can be purchased through the online registration site: 

Guest Ticket for Welcome Reception, Monday 25 September: $50

Guest Ticket for Gala Dinner, Wednesday, 27 September: $150

Please note: Guest tickets do not include teh Symposium materials or entry into the sessions.


11. Can I attend just one day of the Symposium? 

One day options are not available for the Symposium.


12. I can no longer attend the Symposium but my colleague is available to attend. What is the substitution policy? 

Payment of a $50 administrative fee enables you to transfer your registration to another person, simply by emailing Substitutions will be transferred at the same rate as the original registration and can be made up until the pre-registration deadline of 08 September 2017, or at the onsite Registration Desk. Substitutions can be made to meal ticket purchases without a charge. 


13. I need to cancel my registration. What is the cancellation procedure and policy?

Cancellation requests must be made in writing by emailing Full Symposium cancellations received by 24 August 2017 will be refunded, less a $175 administrative fee. No refunds will be given for cancellations received after 24 August 2017. If for any reason the Symposium should be cancelled, HCV 2017 will refund the registration fee. The Symposium is not responsible for the refund of airfare, hotel, or other costs. Refunds of credit card payments will be made to the same account used for the payment. Cancellation fees will be invoiced on outstanding accounts.